VEBA Administrative Assistant

VEBA Administrative Assistant

The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 69,000 pilots at 39 U.S. and Canadian airlines) seeks an Administrative Assistant for our Tysons (McLean), Virginia office.  The VEBA Administrative Assistant provides administrative support for Member Insurance by responding accurately and efficiently to incoming insurance communications, phone and email, explaining possible solutions and answering questions relating to insurance – benefits, billing, enrollment, claims, and the like – while ensuring members feel supported and valued.  They retain accurate records of customer interactions, transactions, comments, and issues; open and distribute incoming mail in accordance with department procedures; assist in maintaining current and up-to-date files, filing and/or purging materials as directed and in accordance with Association policy and procedure and the Document Management Program; and, duplicate, collate, and distribute a variety of documents, as directed. Responsibilities will require regular communications with member pilots, officers, and committees, as well as consultants.  Their billing responsibilities are to review member accounts and premiums, make adjustments as directed, and to keep Membership Administration advised of member contact information changes and/or updates.

Travel:  5- 10%.

ALPA is an equal opportunity employer that is committed to diversity and inclusion in a safe workplace.  We prohibit discrimination, harassment and harmful behavior of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, disability, genetic information, pregnancy, or other protected characteristics as outlined in federal or provincial laws.  We highly value everyone and all are encouraged to apply, including minorities, veterans, and people with disabilities.

Minimum Requirements:

• High school diploma or equivalent combination of education and experience, with at least two years of college preferred; or, the equivalent combination of education and experience.
• Two (2) years of related experience required, four (4) or more years strongly preferred.
• Customer and/or member service experience required, ALPA experience strongly preferred.
• Software: Microsoft Word, Outlook, Excel (pivot tables, v-look ups), and PowerPoint. Knowledge of Aptify, Infor, Tableau, and/or SharePoint is a plus.
• Effective interpersonal skills, diplomacy, and tact to work with all levels of employees, management, and membership.
• Well organized and detail-oriented with the ability to follow specific processes and procedures.
• Performance as a self-starter with the ability to work independently, without close supervision, and provide administrative solutions to various issues as they arise.
• Strong attention to detail and organizational and follow-through skills.
• Able to work flexible schedule on short notice as needed.

Physical Demands:

Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below.

Constantly operates a computer.  Regularly required to maintain a stationary position; move about the office; determine what others have said or written; and, converse with others and exchange accurate information.

Regularly required to sit, stand, bend, reach, and move about the office and the local metropolitan area.  May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack, unpack, and/or move cases.

Occasionally required to move, raise, reach, and/or retrieve binders, boxes, and files up to ten (10) pounds (lbs.).  Sporadically and/or while on travel, could be responsible to move, raise, reach, and/or retrieve luggage and/or boxes weighing as much as 50 lbs.  (Assistance may not always be available.)

ALPA offers competitive salaries with terrific benefits, including:

• 401k Plan with Non-Elective Employer Contribution of 11% plus 2% into a Market-Based Cash Balance Plan after 180 days of employment.  No employee contribution required!  The 401k plan includes a Roth option and 4-year vesting schedule.
• Generous health care benefits on day one – PPO, Kaiser (where available), and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children;
• 15 days paid vacation and 12 holidays per year plus 2 volunteer days per year;
• Generous sick and bereavement leave;
• Competitive parental leave;
• Company-paid premiums for disability and life insurance;
• Flexible Spending and Health Savings accounts;
• Retiree health plan;
• Education Assistance Program; and,
• Optional benefits including pet insurance, excess life insurance, legal plan, and qualified transportation fringe benefits, where available.

Relocation Not Provided.

PM19