IT Support Technician

IT Support Technician

The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 67,000 pilots at 39 U.S. and Canadian airlines) seeks an IT Support Technician for our Tysons (McLean), Virginia office.  Under direct supervision, the IT Support Technician provides assistance that includes the installation, testing, and maintenance of personal computer hardware and software for Association officers, volunteers, and staff.  They coordinate and carry out activities associated with the maintenance and operation of all personal computers, tablets, and printers; identify, analyze, and resolve equipment problems; and, initiate and monitor corrective action.  They are responsible for support services - in coordination with other department staff - for problem resolution of a more advanced technical nature.  They also develop, organize, and maintain a technical library (software, manuals, and procedures) and carry out special projects as assigned.

Travel:  0 - 10%.

ALPA is an equal opportunity employer that is committed to diversity and inclusion in a safe workplace. We prohibit discrimination, harassment and harmful behavior of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, disability, genetic information, pregnancy, or other protected characteristics as outlined in federal or provincial laws.  We highly value everyone and all are encouraged to apply, including minorities, veterans, and people with disabilities.

Minimum Requirements:

• High School diploma required and one year specialized training in college and/or technical school; or, the equivalent combination of education and practical experience.
• Two (2) years of related experience, four (4) or more years preferred. College degree may be substituted for some experience.
• Software: Microsoft Office and SharePoint.     
• Strong customer service skills required.
• Demonstrated mechanical aptitude, including ability to install personal computers and printers.
• Ability to work with minimum supervision and take an assertive approach to problem solving.
• Ability to work in a constantly changing environment.
• Ability to learn new technologies and applications quickly.
• Ability to interact professionally at all times with all levels of contacts, internal and external.
• Must have a working knowledge of personal computers in the standalone and networked environment.
• Familiarity with hardware independent imaging and secure wipe software.
• Experience working with third party hardware and service vendors for computer and software warranty repair.
• Familiarity with e-mail configuration on various computers and smart devices.
• Able to run diagnostics on client-side hardware to determine problem(s).
• Working knowledge of MS Windows, Apple operating systems, and network switches, printers, and copiers.
• Experience providing audiovisual assistance and troubleshooting strongly preferred.
• Must be able to run diagnostics to determine hardware problem(s).
• Some working knowledge of NT, client servers, network hubs/switches, and Windows strongly preferred but not required.

Physical Demands:

Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below.

Constantly operates a computer/smartphone/tablet.  Regularly required to maintain a stationary position; move about the office and the local metropolitan area; determine what others have said or written; and, converse with others and exchange accurate information.  Must have the ability to safely lift, transport, and move boxes of computers, supplies, and/or equipment up to fifty (50) pounds (lbs.) multiple times a day, as needed.

Regularly required to sit, stand, bend, reach, and move about the office and travel locally.  May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack, unpack, and/or move cases. 

Occasionally required to move, raise, reach, and/or retrieve books, boxes, and files up to seventy-five (75) lbs.  Sporadically, may be responsible to move, raise, reach, and/or retrieve boxes, cases, files, packages, shipping containers, and/or equipment weighing as much as one hundred (100) lbs.  (Assistance may not always be available.) 

ALPA offers competitive salaries with terrific benefits, including:

• 401k Plan with Non-Elective Employer Contribution of 13% after 180 days of employment.  No employee contribution required!  The plan includes a Roth option and 4-year vesting schedule.
• Generous health care benefits on day one – PPO, Kaiser (where available), and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children;
• 27 days paid vacation and holidays per year plus 2 volunteer days per year;
• Generous sick and bereavement leave;
• Competitive parental leave;
• Company-paid premiums for disability and life insurance;
• Flexible Spending and Health Savings accounts;
• Retiree health plan;
• Education Assistance Program; and,
• Optional benefits including pet insurance, excess life insurance, legal plan, and qualified transportation fringe benefits, where available.

Relocation not provided.

Sponsorship not available for this position.