• Information Technology Coordinator

    Location US
    Posted Date 4 weeks ago(01/29/2020 12:50 PM)
    Job ID
    # Positions
    Experience (Years)
    Information Technology & Services - Information Technology Coordinator
  • External Description

    A/V Information Technology Coordinator


    The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 63,000 pilots at 35 U.S. and Canadian airlines) seeks an experienced Information Technology Coordinator for our  Tysons (McLean), Virginia, office.  The Information Technology Coordinator keeps the Association’s various Information Technology (IT) and Audio/Visual (A/V) systems operating at maximum potential while ensuring that applications are as responsive as possible.  S/he provides both support and analysis for a variety of IT projects and services. 

    Day-to-day, s/he continually monitors the performance of users’ online information processing systems, responds to any performance-related problems, and works on Association-wide projects involving the evaluation, modification, configuration, development, and/or enhancements of client/server and personal computer and A/V hardware and software.  S/he evaluates the usage of client/server systems hardware and software products on a continual basis and recommends new or revised client/server hardware and software requirements and/or additional staff training in order to maintain a cost-efficient architecture. 

    As well, s/he provides primary support for one or more client/server applications, including any of the following:

    Ø Microsoft Windows Servers

    Ø Cisco WebEx

    Ø Microsoft Exchange

    Ø Polycom

    Ø Crestron

    Ø Cisco Networking

    Ø Audio/Visual Systems

    Ø Storage Technologies

    Ø Biamp

    Ø Hypervisors

    Ø Audio DSP Programming

    Ø Office 365


    Recurrent responsibilities include, but are not limited to, ensuring that IT staff are provided with accurate and current documentation on all systems of assigned responsibility; revising, implementing, and documenting new technical standards and procedures; and, training IT personnel as well as Association staff and pilot users on all vendor-supplied hardware and software products considered too technical for user development and training, as well as installing, maintaining, upgrading, and supporting specific client/server systems.  

    Travel:  10 - 20%. 

    Minorities, veterans, and people with disabilities are encouraged to apply.

    Minimum Requirements: 


    • Bachelor's degree in relevant area, e.g., Computer Science, IT, Systems Engineering, or related field, from an accredited college or university required; master’s degree or completion of post-graduate courses in related field preferred; or, the equivalent combination of education and practical experience.
    • Minimum three (3) years of experience and demonstrated expertise in systems integration, five (5) or more years strongly preferred.  At management discretion, additional equivalent experience and/or ALPA experience with proven expertise may be substituted for the above. 
    • Audio/Visual expertise with Crestron hardware and programming, Biamp, Polycom, audio/visual programming, maintenance, and integration.
    • Software: Working knowledge with all editions of Windows Server and with multiple versions of Windows desktop operating system software.  Working knowledge of Microsoft Exchange Server and in PowerShell, Microsoft SQL Server a plus. Experience with Microsoft Word, Excel, PowerPoint, and Outlook. 
    • Hardware: Knowledge of server hardware and storage technologies.  Experience with Hyper Convergence technologies/Infrastructure (HCI), Barracuda security devices, and wireless networking preferred.  Experience with Cisco routers, switches, and firewalls a plus.
    • Excellent interpersonal and communication skills, oral and written, for effective interaction with system users, i.e., internal staff, external contacts, and pilots.
    • Ability to test and troubleshoot software and work in Windows/Apple based environments. Must be a self-starter with professional maturity and sound judgment, capable of independent decision-making.
    • Must possess exceptional time management skills; be able to work in a fast-paced, multi-tasking environment; and, transition easily between projects.
    • Previously demonstrated ability to perform at an outstanding level in lower level positions.
    • Ability to understand and decipher information and documents of a technical nature.


    Physical Demands: 

    Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below.


    Constantly operates a computer/smartphone/tablet. Regularly required to maintain a stationary position for long periods of time; move about the office and the local metropolitan area; determine what others have said or written; and, converse with others and exchange accurate information.

    Regularly required to sit, stand, bend, reach, and move about the office.  May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack and/or move the shipping cases.

    Occasionally required to move, raise, reach, and/or retrieve binders, books, boxes, and files up to ten (10) pounds (lbs.).  While on travel, could be responsible to move, raise, reach, and/or retrieve luggage weighing as much as 50 lbs. (Assistance may not always be available.)


    Relocation not provided.

    Sponsorship not available for this position. 






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