Council Services Coordinator

Location US-VA-Herndon
Posted Date 2 weeks ago(03/05/2018 5:28 PM)
Job ID
# Positions
Experience (Years)
Customer Service/Support - CSR

External Description

Council Services Coordinator



The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 60,000 pilots at 34 U.S. and Canadian airlines) seeks a Council Services Coordinator for our Herndon, Virginia office.  Council Services Coordinators (CSCs) provide direct administrative service and assistance to local council representatives and officers, i.e., the CSC is the initial contact for all administrative needs and ALPA services. CSCs handle administrative tasks such as coordinating meeting notices and arranging meeting locations, processing council correspondence, and ordering laptops and other equipment/assets.  Each pilot group’s local council status representative and officers have their own primary point of contact (POC) CSC, as well as backup support from the other CSCs when their primary CSC is unavailable.


Based in the Association’s national office, s/he provides primary administrative support for Master Executive Council (MEC) and Local Executive Council (LEC) officers who do not have out-based staff and supports/guides out-based staff who may need assistance, ensuring a smooth flow of communication from council representatives to their members, with MEC officers, and providing contact with appropriate Association staff. His/her customer service enables council representatives and officers to efficiently and effectively perform their responsibilities while adhering to ALPA policies and procedures, as provided for in ALPA governing body documents.  S/he establishes and maintains accurate and complete records and conscientiously responds to events and situations as they arise, always and pragmatically representing the pilots and ALPA with a professional demeanor, especially in stressful and/or potentially stressful situations.


Minorities, veterans, and people with disabilities are encouraged to apply.


Minimum Requirements:


  • High school diploma or equivalent combination of education and experience, with some post-secondary education and/or college course work preferred.
  • Minimum of two years working with computer systems in a business environment required.
  • Customer/member service experience strongly preferred.
  • Software: Microsoft Word, Outlook, and Excel.
  • Accurate word processing speed of 40 wpm required, 45+ wpm preferred.
  • Ability to work independently, without close supervision, and provide administrative solutions to various issues as they arise.
  • Excellent attention to detail and organizational and follow-through skills with the ability to handle multiple detailed tasks simultaneously while under deadline pressure.
  • Excellent interpersonal and communication skills, oral and written, required.
  • Ability to resolve conflict and constructively and diplomatically handle difficult situations.
  • Effective interpersonal skills for interaction with member pilots and employees.
  • Able to work flexible schedule on short-notice as needed.


Physical Demands: 

Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below.  

Constantly operates a computer/smartphone/tablet. Regularly required to maintain a stationary position, move about the office, determine what others have said or written, and converse with others and exchange accurate information.  


Regularly required to sit, stand, bend, reach, and move about the office and the local metropolitan area. May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack and/or move case(s).


Occasionally required to move, raise, reach, and/or retrieve binders, boxes, and files up to ten (10) pounds (lbs.). Sporadically or while on travel, could be responsible to move, raise, reach, and/or retrieve binders, boxes, cases, and/or files weighing as much as 50 lbs. (Assistance may not always be available.)


Relocation not provided.







Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed